Returns, Refunds, and Exchanges
Effective date: [19/09/2026]
This policy applies to products purchased directly from covkart.com, operated by COVKART.COM, trading as Covkart.
For all return, exchange, and refund requests, email info@covkart.com.
1. Damaged, Defective, or Incorrect Products
Please inspect your order upon delivery. If an item arrives damaged, defective, incomplete, or different from what you ordered, notify us promptly, preferably within 48 hours of delivery.
Include your order number, a description of the issue, and clear photographs. A short video may help us assess the problem, but the absence of an unboxing video does not automatically invalidate a genuine claim.
After verification, we will arrange an appropriate replacement or refund. The ₹99 return/exchange charge does not apply where the issue is attributable to Covkart or delivery damage. We will arrange or reimburse reasonable, agreed return shipping where a return is required.
The reporting period above helps us investigate promptly and does not remove rights available under applicable law.
2. Change-of-Mind Returns
If you do not wish to keep an otherwise correctly supplied product, contact us within 7 calendar days of delivery.
For a voluntary return, the item must be unused, unaltered, and free from customer-caused damage, with its original packaging, supplied accessories, and any applicable tags.
Inspection reasonably necessary to identify a defect will not, by itself, disqualify a defective-product claim.
For a partial return from a discounted order, the refund will reflect the amount actually paid for the returned item under the offer applied at checkout.
3. ₹99 Return or Exchange Charge
A fixed charge of ₹99 per approved voluntary return or exchange request applies.
For an approved return, ₹99 will be deducted from the refundable amount. For an approved exchange, the charge must be paid using the instructions provided by our support team.
Return courier charges are additional and are payable by the customer for voluntary requests. Please do not book a courier until you have received our instructions.
The ₹99 charge does not make an otherwise ineligible item eligible for return or exchange. It will not be charged twice for the same approved request.
4. Incorrect Device Model Selected by the Customer
Please verify your exact device model before purchasing.
Where we supply the model or variant selected in your order correctly, we do not accept returns or exchanges solely because the wrong model or variant was selected by you.
If we supply a different model from the one ordered, or the product does not match its stated compatibility, your request will be handled under the damaged, defective, or incorrect product provisions above.
5. Exchanges
An eligible exchange is subject to product availability and inspection of the returned item.
Any difference in product price will be explained before you agree to the exchange. If the agreed replacement is unavailable, we will offer an eligible refund or another product with your consent.
6. How to Request a Return
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Email info@covkart.com with your order number and reason.
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Wait for our eligibility confirmation, return address, and instructions.
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Pack the item securely, including the required accessories and packaging.
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For a customer-arranged return, use a trackable courier and share the tracking details.
For voluntary returns, please submit the request and return tracking information within the seven-day return window. If our response or return instructions are delayed, we will extend the dispatch deadline so that our delay does not invalidate a timely request.
Keep the courier receipt until the request is resolved. Where you choose and book the return carrier, you are responsible for secure packing and pursuing any loss or damage claim with that carrier. Where we arrange collection, we will handle the carrier investigation.
7. Refund Processing
We will inspect returned items and initiate approved refunds within 1–3 business days of receiving the return. If a return is not required, this period starts from refund approval.
Prepaid refunds will be issued to the original payment method. For Cash on Delivery orders, where offered, refunds will be made through a verified bank transfer or UPI account provided by the customer.
The bank or payment provider may take additional time to credit the amount. We will share the refund reference when available and assist with delayed credits.
No deduction under this policy overrides a refund entitlement provided by applicable law.
8. Requests That May Be Declined
A voluntary request may be declined where it is outside the stated window, concerns a wrongly selected device model, or involves an item damaged, altered, or materially used by the customer.
If a request is declined, we will explain the reason and the available next steps.
9. Contact
Email: info@covkart.com
Business: COVKART.COM, trading as Covkart
Address: Mousani, Bagdanga, South 24 Parganas, West Bengal, 743357