Shipping policy

Effective date: [19/09/2026] 

This Shipping Policy applies to orders placed on covkart.com. 

1. Delivery Coverage 

We currently deliver within India, subject to courier serviceability at the delivery PIN code. International shipping is not currently available. 

2. Shipping Charges 

Standard shipping is free for orders within India. 

This applies to the original delivery. Charges for eligible voluntary returns or exchanges are explained separately in our Return and Refund Policy. 

Any optional delivery service or other applicable charge will be disclosed before payment. 

3. Processing and Delivery 

We aim to dispatch confirmed orders within 1–2 days and deliver them within 3–7 days from order confirmation. 

These are estimated timelines. A different delivery estimate, if applicable to a particular product or location, will be shown before purchase. 

Public holidays, remote locations, courier disruptions, severe weather, or other circumstances may affect delivery. We will communicate material delays when identified and assist with the available resolution. 

4. Order Tracking 

Once your order has been dispatched, we will send tracking details to the email address provided during checkout. 

Tracking updates may take some time to appear after the courier receives the parcel. 

5. Delivery Details 

Please provide a complete and accurate address, PIN code, email address, and contact number. 

If you notice an error, email info@covkart.com immediately with your order number. Changes may not be possible once the order has been prepared or dispatched. 

If an incorrect address or unsuccessful delivery causes a parcel to be returned, contact us to discuss redelivery or another available resolution. Any proposed additional charge will be explained before you agree to it. 

6. Delayed, Lost, or Undelivered Orders 

If your order has not arrived within the estimated period, or tracking incorrectly shows it as delivered, email info@covkart.com. 

We will investigate with the courier. Where an order is confirmed lost or cannot be delivered, we will arrange a replacement or refund as appropriate. 

Delivery estimates do not exclude remedies available under applicable law for non-delivery or unjustified delay. 

7. Damaged Parcels 

If a parcel appears visibly damaged or tampered with, document its condition where possible and contact us promptly. 

If you have already accepted delivery, you may still report damaged, missing, or incorrect items under our Return and Refund Policy. 

8. Contact 

For shipping and delivery assistance, email info@covkart.com.